Refund policy

At Le Premier Shoe Care, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, you may return your item within 90 days of delivery for a refund or exchange, following the terms below.

1. Eligibility for Returns

To qualify for a return:

  • The return request must be made within 90 days of receiving your order.

  • Items must be unused, unworn, and returned in their original packaging with all tags and labels intact.

  • Proof of purchase (order number or receipt) is required.

  • Products that show signs of wear, damage, or alteration may not be accepted for return.

2. No Restocking Fee

We believe in honest and transparent service — therefore, no restocking fees are applied to any returns.

3. How to Start a Return

To initiate your return, please contact us at:
support@ljmach.co.uk
Include your order number, the item(s) you wish to return, and a short explanation. Our support team will provide full return instructions and the correct return address.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

  • For your peace of mind, we recommend using a trackable postal service.

  • If your item arrives damaged, defective, or not as described, Le Premier Shoe Care will cover all return postage costs.

5. Refund Process

  • Once your return is received and inspected, your refund will be processed within 2 business days.

  • Refunds are issued to the original payment method used during checkout.

  • You will receive a confirmation email once the refund has been completed.

6. Exchanges

If you wish to exchange your item for a different size or colour, please email help@lepremiershoecare.shop. We’ll arrange the exchange promptly and guide you through the process.

7. Non-Returnable Items

Certain hygiene-sensitive items, such as socks and insoles, are non-returnable unless they are faulty or incorrect.

8. Damaged or Faulty Products

If your item arrives damaged or defective, please contact us right away with photos and your order details. We’ll offer a replacement or a full refund at no cost to you.

9. Contact Information

Le Premier Shoe Care
Email: help@lepremiershoecare.shop
Phone: +44 2082090293