Shipping Policy

At Le Premier Shoe Care, we are committed to delivering your order quickly, securely, and with complete transparency. We proudly offer Free Standard Shipping on all orders delivered within the United Kingdom.

1. Shipping Coverage

We currently ship only within the United Kingdom.

At this time, we do not offer international shipping.

2. Order Cut-off Time

Orders placed before 2:00 PM (GMT/BST), Monday to Friday, are processed on the same business day.

Orders placed after 2:00 PM, on weekends, or on UK public holidays will be processed on the next business day.

3. Order Processing Time

Orders are carefully prepared and dispatched within 1–2 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

4. Delivery Time

Standard delivery within the United Kingdom usually takes 2–5 business days after dispatch.

Delivery times may occasionally vary due to weather conditions, public holidays, or carrier delays.

5. Shipping Cost

Free Standard Shipping is available on all UK orders. There is no minimum purchase requirement and no hidden shipping charges.

6. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and tracking link.

7. Delivery Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

8. Delayed, Lost or Missing Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will investigate the shipment with the carrier and work to resolve the issue promptly.

9. Returns & Refunds

Please refer to our Return & Refund Policy for complete information regarding returns and refunds.

10. Contact Information

Business Name: Le Premier Shoe Care

Address: 5 Finchley Rd, London NW11 6XP, United Kingdom

Phone: +44 20 8209 0293

Email: help@lepremiershoecare.shop

Business Hours

  • Monday – Friday: 9:00 AM – 6:00 PM (GMT/BST)
  • Saturday: 10:00 AM – 4:00 PM (GMT/BST)
  • Sunday: Closed