Returns & Refund Policy

Last Updated: September 12, 2026

At Le Premier Shoe Care, we want customers to feel comfortable ordering from our store. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Period

Return requests must be submitted within 30 days from the date the order was delivered.

Requests received after this period may not qualify for a return.

Return Condition

To be eligible for a return, the item should be returned in its original condition and should be suitable for resale.

For footwear, we recommend trying the shoes indoors and on a clean surface if you need to check the fit. Shoes showing signs of outdoor wear, damage, heavy use, or alteration may not qualify for a refund.

Items should also be returned with any original packaging or accessories that were supplied with the order where reasonably possible.

How to Request a Return

Before sending an item back, please contact our customer support team at:

support@lepremiershoecare.shop

Please include your order information and explain the reason for your return. Our support team will provide the appropriate return instructions.

Customers should not send a return to an address obtained from an unrelated source or without first contacting our support team.

Refunds

Once a returned item has been received and reviewed, we will determine whether it meets the applicable return conditions.

If the return is approved, the refund will normally be processed within 2 business days.

The time required for the refunded amount to appear in the customer's account may also depend on the customer's bank or payment provider.

Refund Amount

Approved refunds are issued to the original payment method used for the purchase unless otherwise required by applicable law or agreed with the customer.

Items That May Not Qualify

A return may be declined where an item has been substantially used, damaged after delivery, altered, or otherwise returned in a condition that does not meet the requirements of our return policy.

Damaged or Incorrect Orders

If you receive an item that appears to be damaged, defective, or different from what you ordered, please contact us promptly at support@lepremiershoecare.shop so that we can review the issue and provide the appropriate assistance.

Contact

Le Premier Shoe Care
Email: support@lepremiershoecare.shop
Phone: +1 972-286-2825

Support Hours:
Monday–Friday: 8:00 AM–6:00 PM ET
Saturday–Sunday: Closed

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.